65% of Customers Want to Message
Not only will enabling this help your business operate faster, but it's what your customers want!
Text with Your Customers on Any Device
Any employee can respond to customers where all team members can see using our Slack Integration.
Reporting by Channel
With a SmartNumber listed on each major source of calls & texts you can see where customers come from and spend on advertising strategically.
Call/Text Smart Routing
Based on the time of day, and day of the week, route calls and text messages to whichever employee or device is ready to answer
See how many calls you're getting from each channel (Google, Facebook, Yelp, Etc.)
Our Support Team will ensure you're up and running smoothly and efficiently!
Automated Text Responses
Create custom text responses based on the day and time you receive it.
How do I track the number of calls I get from Yelp vs. Google
If you buy two SmartNumbers, you can list one on Yelp and the other on Google but have both route to your main landline for example. Then while getting all your calls as usual, you'll be able to see how many came from each number in your analytics dashboard. Knowing how many calls came from Yelp means you can tell if you should be advertising through them or not.
How do I keep my current phone number
A SmartNumber is meant to act as a layer on top of your existing number. If you have a landline for example, you can have all the calls coming to your SmartNumber routed automatically to your existing number. The benefit is now you'll be able to see how many calls you're getting, from where, and also accept text messages you can route to any cell phone.
Does this work in Canada and the US?
It certainly does, no matter where you are in North America, you can get a SmartNumber for your business.
What happens when I go over on my minutes?
For any usage over 150 minutes per month and 150 texts per month, you will receive a charge at the rate of $0.02/min and $0.02/text message.